• Custom Products: All custom items are final sale and are not eligible for return or exchange.
• Damaged Items: In the event that your product is damaged during shipping, please contact us immediately via email with a photo of the damage. We will promptly arrange for a replacement.
• Non-Custom Merchandise: Non-custom items may be returned or exchanged within 14 days of purchase for a full refund or exchange.
• Event and Wedding Packages: If you have purchased a wedding or event package, all  details will be outlined in your personal event contract.
• Inquiries: Should you have any questions or concerns, please do not hesitate to contact us.

We are committed to ensuring your satisfaction and appreciate your understanding.